Standard Chartered Bank PUBLISHED NEW JOB CIRCULAR 2017

Standard Chartered Bank PUBLISHED NEW JOB CIRCULAR 2017

Job Summary

: N/A
Job Nature
: Full Time
: Any
: At least 2 year(s)
: Both
Job Location
: Anywhere in Bangladesh
Salary Range
: Not mentioned
: May 20, 2017
: May 31, 2017

Job Context

Managing the Teller Services functions at the counter and in the branch to ensure the delivery of quality service to customers

Job Description / Responsibility

• Duel control and day-end reconciliation of Cash, COs, other instruments and security items & stationary
• Processing Entries and Vouchers.
• Processing of Cashiers Order/Demand Drafts
• Processing Stop Payment instructions.
• To maintain Turn-around time.
• Maintenance of Cash Registers, Keys & Combination register and other relevant registers as applicable.
• ATM cash loading/Daily Servicing & Trouble Shooting, if any
• Management and reconciliation of all Suspense & Sundry Accounts
• Keep Cash Difference file, Courier Controls, and Debit cards & its register, if any.
• Carry out contingent responsibility of Receiving, Delivering, safe keeping and reconciliation of soiled/mutilated notes/prize bonds waiting to be delivered
• Preparation of Productivity Management and other reports and other regular returns.
• Rectification of internal control issues.
• Act as a Prime/non-prime key custodian, as assigned.
• Act as a Chief Teller, when assigned.
• Act as a back-up of BOSM, when assigned.
• Handle client inquiry/complaint & process request for certificates, statements, debit card, stop payment, cheque Book request, etc.
• Process Account related instruction and forward to account service/loan ops, as appropriate.

Service Quality:
• Providing prompt and high quality service to Clients.
• To achieve set targets in terms of service standards for transactions.
• Ensuring that the branch premises are maintained to the specified standard. Recommended workflow changes for greater efficiency.
• Resolving investigations and inquiries initiated by customer inquiry to the specified standard.
• Continuing Customer Retention efforts with personal involvement in complaint resolution. Log customer complaints to CEMS and keep track of their resolutions.
• Establishing Risk recognition and Compliance Culture across the branch.
• Own and Drive Know Your Customer/CDD, Reputation Risk, Money Laundering initiative
• Report Suspicious Activities/Transactions as necessary.
• Ensure Control Environment is robust enough to receive Satisfactory Audit Ratings
• Ensure general house keeping  standards of the branch
• Customer quarries follow up and solve problems
• Enhancement of the Bank’s image via community activities

• Generation of new business via in-branch contacts/Cross Selling from observation of customer transactions
• Building new relationships and strengthening existing Relationships
• To achieve set targets in terms of potential customer and follow up with phone calls.
• Referral of prospective business to other SCB functional units

Operational Risk/Administration:
• Assist the BM for the branch security management and coordinating with Administration as and when required.
• Assist the BM to ensure that branches maintain all the records that are auditable for good audit rating
• Participate in carry-out the Business Continuity Plan among the department.
• Have open channels of Communications and maintain high levels of motivation.
• Help create an environment where the branch people can operate as a team demonstrating the Values of the Bank.


Job Nature

Full Time

Educational Requirements

University Graduate

Experience Requirements

At least 2 year(s)

Job Requirements

  • Day to day Branch Operations
  • Achievement of Providing an excellent platform for services and sales
  • Group & Local Regulatory Compliance
  • Strong interpersonal skills required to manage internal and external relationship.
  • High level of initiatives, drive and achievement orientation to reach set targets and service standards.
  • Good Understanding in Service and Operational Risk Management.
  • Understanding of Business Goal Management and changes in Business climate.
  • Ensuring smooth functioning of clearing and cash receipt of Central Bank.

Gender: Both
Age: Any

Job Location

Anywhere in Bangladesh

Salary Range

Not mentioned

Job Source Online Job Posting


Apply Instructions

Click Here to Apply

Application Deadline : May 31, 2017

Company Information


Standard Chartered Bank

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